Toshiba Cloud Service Boosts Customer Experience | Your money


LAKE FOREST, Calif .– (BUSINESS WIRE) – October 19, 2021–

Toshiba America Business Solutions improves the customer experience through the cloud while fully supporting and securing the daily print and document management tasks for on-site and remote employees through a suite of cloud services and support tools.

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Toshiba Elevate Sky â„¢ Service – the latest update to the company’s growing Elevate Sky cloud portfolio – achieves this goal by enabling remote diagnosis, configuration and maintenance of Toshiba’s award-winning system e ‑ STUDIO â„¢ multifunction printers (MFPs) using artificial intelligence (AI) fleet analysis.

Improve customer service through the cloud

Elevate Sky Service’s e-BRIDGE remote assistance is an innovative tool that benefits businesses of all sizes. This cloud-based portal allows service technicians to remotely connect to a Toshiba MFP (with customer permission) to change device settings, diagnose technical issues, install software, and perform periodic maintenance fleet on Toshiba systems. All in real time with no onsite software or site visits, resulting in faster problem resolution and greater customer satisfaction.

AI Analytics improves uptime

The company’s e ‑ BRIDGE remote diagnostic tool combines AI and cloud technologies that allow service technicians and resellers to see error trends on devices. The tool further aggregates and analyzes these trends across thousands of similar devices to help predict failures. This information enables a proactive service to resolve issues before they arise.

Print to Toshiba MFPs from anywhere

Toshiba is also introducing a new e-BRIDGE Plus application with built-in support for Microsoft’s Universal Printing Infrastructure. With universal printing, users can print to Toshiba MFPs from anywhere without onsite print servers or software, reducing printing and IT infrastructure costs.

As with all cloud implementations, security is extremely important, which is why Toshiba strives to provide end-to-end security in many ways. Highly secure cloud platforms such as Microsoft Azure and Amazon Web Service (AWS) host Elevate Sky Service tools to provide peace of mind. Encrypting customer data while helping to protect information handling are other key security features cloud tools provide.

“Toshiba’s Elevate Sky service equips the modern workforce with a real-time cloud platform that will dramatically improve the customer experience for our valued customers,” said Bill Melo, vice president of marketing and strategic business development for Toshiba America. “Our new offering represents Toshiba’s continued desire to meet the service needs of businesses in a more secure, efficient and streamlined manner.

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About Toshiba America Business Solutions, Inc.

Toshiba America Business Solutions (TABS) is a workplace solutions provider offering a broad portfolio of industry-recognized workflow and document management products for businesses of all sizes in the United States, Mexico and in Central and South America.

TABS meets the diverse needs of today’s professionals with e ‑ STUDIO â„¢ multifunction printers, label and receipt printers, digital signage, managed print services and cloud solutions. Toshiba continuously focuses on the customers and the communities it serves, is committed to sustainability and is recognized as a Wall Street Journal Top 100 Sustainable business. For more information, please visit Follow TABS on Facebook, Twitter, LinkedIn and Youtube.

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CONTACT: Toshiba America Business Solutions

Rick havacko


[email protected]



SOURCE: Toshiba

Copyright Business Wire 2021.

PUB: 19/10/2021 08: 00 / DISC: 19/10/2021 08:02

Copyright Business Wire 2021.

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